LiveWell Blog

Cassandra Best was July 2017 Heart of Carolina Care Honoree

Congratulations to Administrative Assistant Cassandra Best for being named the July 2017 Heart of Carolina Care recipient!

One director at Wayne UNC Health Care had this story to share about Cassandra: “While conducting unit rounding, I met a patient who had transferred to the 3rd floor from the 6th floor. During the transfer, her balloons did not go with her. Once the oversight had been discovered, the 6th floor team went to retrieve the balloons, but they couldn’t be located. Somehow Cassandra found out, and she went to the gift shop and bought balloons just like the ones the patient had lost. I cannot tell you what a meaningful impression Cassandra’s gesture meant to the patient and her family. Cassandra demonstrated initiative and dedication to making this patient’s hospitalization a pleasant, caring experience.”

According to her teammates, Cassandra “exemplifies professionalism and customer service. She is an asset to every department she works in and is truly a valued member of the team.”

We are fortunate to have Cassandra as part of the hospital family! Thank you, Cassandra!

As part of Wayne UNC Health Care’s ongoing Customer Service Initiative, one employee is recognized each month as the “Heart of Carolina Care.”  This person represents the commitment, care and compassion we want all of our employees to exhibit every day.  Nominations are made by patients and their families, co-workers, supervisors or hospital visitors.  If you’ve had a great experience that you think we should know about, contact us or fill out one of the Comment Cards located throughout the hospital. We always like to hear about the little things our employees do to make our patient’s experience the best it can be, and we’d love to hear from you!