Our Promise to You

Quality Care

When you or your family comes to Wayne Memorial Hospital, we recognize the faith and trust that you place in us.  We also recognize that the work we do is extremely important to the health and welfare of our patients and our community. We work hard to have multiple checks and balances in place to assist us in providing safe and effective care.  Our promise to you is to provide a safe environment and to deliver the highest quality of care to our patients and their families.

Wayne Memorial Hospital participates in several state and national quality reporting programs.  We use this information to help us continuously improve our care and excel in patient quality and safety.

The Joint Commission

The Joint Commission accredits and certifies more than 15,000 healthcare organizations and programs in the United States, including more than 8,200 hospitals. Founded in 1951, the Joint Commission is the nation’s oldest and largest standards setting and accrediting body in health care.

Wayne Memorial Hospital has the Gold Seal of Approval from the Joint Commission on Accreditation of Hospitals.

NC Hospital Quality

The North Carolina Hospital Association provides reports for you on quality measures from hospitals in North Carolina and lets you compare hospitals within a certain region.

Patient Satisfaction

Wayne Memorial Hospital also asks our patients and families to rate us on their patient experience.

Like most U.S. hospitals, Wayne Memorial participates in the national Hospital Consumer Assessment of Healthcare Providers and Systems survey (HCAHPS) sponsored by Centers for Medicare and Medicaid Services and the U.S. Department of Health and Human Services.

Additionally, Wayne Memorial Hospital has partnered with The Jackson Group from Hickory, NC, to conduct our patient experience survey.  Phone surveys are conducted with randomly chosen patients.  Information from both patient surveys is used to continuously improve our services.

Concern or Complaint

We recognize that we may not meet your expectations for care 100% of the time.  If any patient or family member has concerns, these concerns should be shared immediately with the staff caring for the patient.  In the event the concerns cannot be resolved at this level, the patient’s nurse will contact the Department Director who will work with all parties to resolve the matter.

If concerns about patient care in the Hospital cannot be resolved to your satisfaction through Hospital management, you may contact:

Joint Commission Office of Quality Monitoring
800.994.6610
Email:  complaint@jointcommission.org

or

NC Division of Health Service Regulation
Complaint Intake
Unit 2711 Mail Service Center
Raleigh, NC 27699 – 2711
800.621.3004

To request a review of your medical care by an organization under contract with the federal government with regard to medical necessity, appropriateness, and quality of treatment provided, you may call:

Medicare Peer Review Organization
1.800.844.0795

Tricare Regional Review Center
1.877.TRICARE

Thank you for choosing Wayne Memorial Hospital and entrusting us with your health care needs.

© 2014 Wayne Memorial Hospital
2700 Wayne Memorial Dr.
Goldsboro, NC 27534
919.736.1110
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