02/20/17

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Our Promise to You

Wayne UNC Health Care participates in several state and national quality reporting programs. We use this information to help us continuously improve our care and excel in patient quality and safety.

The Joint Commission

The Joint Commission accredits and certifies more than 15,000 healthcare organizations and programs in the United States, including more than 8,200 hospitals. Founded in 1951, the Joint Commission is the nation’s oldest and largest standards setting and accrediting body in health care.

Wayne UNC Health Care has the Gold Seal of Approval from the Joint Commission on Accreditation of Hospitals.

NC Hospital Quality

The North Carolina Hospital Association provides reports for you on quality measures from hospitals in North Carolina and lets you compare hospitals within a certain region.

Patient Satisfaction

Wayne UNC Health Care also asks our patients and families to rate us on their experience at our hospital.

Like most US hospitals, Wayne participates in the national Hospital Consumer Assessment of Healthcare Providers and Systems survey (HCAHPS) sponsored by Centers for Medicare and Medicaid Services and the US Department of Health and Human Services.

We have partnered with Press Ganey to conduct our HCAHPS patient experience surveys, as well as all our other surveys regarding the patient experience.  Press Ganey is a patient experience company based in South Bend, Ind., and is the preferred vendor for all affiliates in the UNC Health Care System.  Patients are randomly selected to receive a survey through the mail.

Concern or Complaint

We recognize that we may not meet your expectations for care 100% of the time. If any patient or family member has concerns, these concerns should be shared immediately with the staff caring for the patient. In the event the concerns cannot be resolved at this level, the patient’s nurse will contact the Department Director who will work with all parties to resolve the matter.

If concerns about patient care in the Hospital cannot be resolved to your satisfaction through Hospital management, you may contact:

Joint Commission Office of Quality Monitoring
800.994.6610
Email: complaint@jointcommission.org

or

NC Division of Health Service Regulation
Complaint Intake
Unit 2711 Mail Service Center
Raleigh, NC 27699 – 2711
800.621.3004

To request a review of your medical care by an organization under contract with the federal government with regard to medical necessity, appropriateness, and quality of treatment provided, you may call:

Medicare Peer Review Organization
1.800.844.0795

Tricare Regional Review Center
1.877.TRICARE

Thank you for choosing Wayne UNC Health Care and entrusting us with your health care needs in Wayne County.

Since 1896, Wayne UNC Health Care has served the Wayne County community with comprehensive medical care, treating patients from Clinton, Goldsboro, Greenville, Kinston, LaGrange, Mount Olive, Princeton, Rocky Mount, Smithfield and Wilson, NC.

Wayne Physicians

Wayne Health Physicians is a multi-specialty group established by Wayne Memorial Hospital. View Website