Due to the increase in flu cases in North Carolina...

Read More

Our Promise to You

Wayne Memorial Hospital participates in several state and national quality reporting programs. We use this information to help us continuously improve our care and excel in patient quality and safety.

The Joint Commission

The Joint Commission accredits and certifies more than 15,000 healthcare organizations and programs in the United States, including more than 8,200 hospitals. Founded in 1951, the Joint Commission is the nation’s oldest and largest standards setting and accrediting body in health care.

Wayne Memorial Hospital has the Gold Seal of Approval from the Joint Commission on Accreditation of Hospitals.

NC Hospital Quality

The North Carolina Hospital Association provides reports for you on quality measures from hospitals in North Carolina and lets you compare hospitals within a certain region.

Patient Satisfaction

Wayne Memorial Hospital also asks our patients and families to rate us on their patient experience.

Like most US hospitals, Wayne Memorial participates in the national Hospital Consumer Assessment of Healthcare Providers and Systems survey (HCAHPS) sponsored by Centers for Medicare and Medicaid Services and the US Department of Health and Human Services.

Additionally, Wayne Memorial Hospital has partnered with The Jackson Group from Hickory, NC to conduct our patient experience survey. Phone surveys are conducted with randomly chosen patients. Information from both patient surveys is used to continuously improve our services.

Concern or Complaint

We recognize that we may not meet your expectations for care 100% of the time. If any patient or family member has concerns, these concerns should be shared immediately with the staff caring for the patient. In the event the concerns cannot be resolved at this level, the patient’s nurse will contact the Department Director who will work with all parties to resolve the matter.

If concerns about patient care in the Hospital cannot be resolved to your satisfaction through Hospital management, you may contact:

Joint Commission Office of Quality Monitoring
Email: complaint@jointcommission.org


NC Division of Health Service Regulation
Complaint Intake
Unit 2711 Mail Service Center
Raleigh, NC 27699 – 2711

To request a review of your medical care by an organization under contract with the federal government with regard to medical necessity, appropriateness, and quality of treatment provided, you may call:

Medicare Peer Review Organization

Tricare Regional Review Center

Thank you for choosing Wayne Memorial Hospital and entrusting us with your health care needs in Wayne County.

Since 1896, Wayne Memorial Hospital has served the Wayne County community with comprehensive medical care, treating patients from Clinton, Goldsboro, Greenville, Kinston, LaGrange, Mount Olive, Princeton, Rocky Mount, Smithfield and Wilson, NC.

Wayne Physicians

Wayne Health Physicians is a multi-specialty group established by Wayne Memorial Hospital. View Website